Support for BETTERMENU® is handled by the people who build it. If a number, an ingredient match, or an allergen call does not look right, or if anything about the product is getting in your way, we want to hear about it. Every calculation in BETTERMENU® shows its work, so when something looks wrong we can usually point at exactly where it came from.
Email team@bettermenu.live. That address covers everything: product questions, bugs, account and billing, API and MCP access, and data or privacy requests. There is no separate queue to find and no form to fill in first.
We are a small team and we read every message ourselves. We aim to reply within one business day, Monday to Friday. That is what we work to rather than a contractual service level. If a question needs investigation we will acknowledge it first and tell you what we are checking, rather than go quiet.
Including the following turns a round of back-and-forth into a single reply. Send what you have; nothing here is mandatory.
3.1 Your account and organization: the email address you sign in with, and the organization name shown in BETTERMENU®.
3.2 The recipe, ingredient, or label in question: its name, and the link from your browser's address bar if you have one open. If a specific version matters, say which.
3.3 What you expected, and what you got: for a nutrition or allergen result, the value you were expecting and the value BETTERMENU® produced. If you have a reference — a lab report, a supplier spec sheet, a hand calculation — send it. It is usually the fastest way for us to find where the two diverge.
3.4 How to reproduce it: the steps you took, when it happened, and a screenshot if the problem is on screen. For API or MCP issues, the request you sent and the full response, including any error message and request ID.
3.5 Whether it is blocking you: a launch date, a submission, or an audit on the calendar changes how we schedule the fix. Tell us and we will treat it accordingly.
4.1 Guides and API reference: docs.bettermenu.live covers how BETTERMENU® calculates nutrition, how serving sizes and rounding are applied, and the full API reference. Many questions are answered there, and every calculation in the product links back to the rule and data that produced it.
4.2 AI assistants and the MCP server: if you are connecting BETTERMENU® to Claude, ChatGPT, or another MCP-compatible assistant, start with Use BetterMenu with an AI assistant. Email us at the address above for anything that guide does not cover, including access problems and authentication errors.
Email team@bettermenu.live for billing questions, plan changes, and requests to export or delete your data. Our handling of account and recipe data — including what we retain after deletion and why — is set out in the Privacy Policy. The terms governing your use of BETTERMENU® are in the Terms of Service.
If you believe you have found a security vulnerability, email team@bettermenu.live with the details and give us a chance to fix it before disclosing it publicly. Please do not include live customer data in the report.
Last Updated: Sep 9, 2026